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Before you write us with a problem
In most cases simply reinstalling our apps can fix most temporary issues. Please only report us the problem if the issue still persist after reinstalling the app.
Uninstall
You need to quit the app before uninstalling it, maybe force quit.
There are several ways to uninstall an app, but we recommend you to use one of the below options:
- The easiest is to open Launchpad, and then drag and drop the icon to the Trash, or press Alt and then click on the little X
- You can also open the applications folder in a Finder (use Go menu / Applications), and then delete or move the app to the Trash.
- If you can't find the app, you can secondary click on its Dock icon and click Options / Show in Finder. From Finder you can easily delete the app as any other file.
Reinstall
You can reinstall an app again from the App Store, Apple won’t charge you again.
General feedback
In case if your feedback is not related to a specific app, please use the General Feedback option at the end of the app selection list in the form.