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Support Center

Frequently Asked Questions

Click on the app icons to quickly find answers for common questions about our apps



Could not find the answer to your question? Check out the general FAQ and also feel free to contact us for further support!

Support Contact

Feedback, bug report, feature request

Before you write us with a problem

In most cases simply reinstalling our apps can fix most temporary issues.
Please report us the problem only if the issue still persist.

You need to quit the app before uninstalling it, maybe force quit.
There are several ways to uninstall an app, but we recommend you to use one of the below options:

  1. The easiest is to open Launchpad, and then drag and drop the icon to the Trash, or press Alt and then click on the little X
  2. You can also open the applications folder in a finder (use Go menu / Applications), and then delete or move the app to the Trash.

You can reinstall an app again from the App Store, Apple won’t charge you again.


In case if reinstall did not solve your issue, you can reset our apps:

  1. Make sure you quit the app
  2. Open Terminal app (start typing it in Spotlight) and run the commands you can find below for the app. You can simply copy teh code from below and paste it in Terminal
  3. Restart your Mac
  4. Start the app
  • Mail for Gmail:
    rm -R ~/Library/Containers/com.rockysandstudio.DeskApp-for-Gmail
    defaults delete com.rockysandstudio.DeskApp-for-Gmail
  • DeskApp for Youtube:
    rm -R ~/Library/Containers/com.rockysandstudio.DeskApp-for-YouTube
    defaults delete com.rockysandstudio.DeskApp-for-YouTube
  • FreeChat for WhatsApp:
    rm -R ~/Library/Containers/com.rockysandstudio.app-for-whatsapp
    defaults delete com.rockysandstudio.app-for-whatsapp
  • FreeChat for Facebook Messenger:
    rm -R ~/Library/Containers/com.rockysandstudio.app-for-facebook-messenger
    defaults delete com.rockysandstudio.app-for-facebook-messenger
  • Memory Cleaner:
    rm -R ~/Library/Containers/com.rockysandstudio.Memory-Diag
    defaults delete com.rockysandstudio.Memory-Diag
  • Battery Monitor:
    rm -R ~/Library/Containers/com.rockysandstudio.Battery-Diag
    defaults delete com.rockysandstudio.Battery-Diag
  • Battery Monitor:
    rm -R ~/Library/Containers/com.rockysandstudio.Battery-Diag
    defaults delete com.rockysandstudio.Battery-Diag
  • Disk Diag:
    rm -R ~/Library/Containers/com.rockysandstudio.Disk-Diag
    defaults delete com.rockysandstudio.Disk-Diag

Do you have a quick questions?

Feel free to ask us on Twitter

General suggestions

In case if your feedback is not related to a specific app, please use our general contact form